Policies & FAQ
Late Arrival, Cancellation & Missed Appointments
At Mystic Skin Studio, I want you to fully enjoy your time with me, so please arrive promptly for your service. My treatments are designed to deliver the most benefit within the time allotted. As a courtesy to other clients, I am unable to extend service times or issue refunds for late arrivals.
While I will make every effort to accommodate late arrivals, if you are more than fifteen minutes late, your service may have to be rescheduled and a cancellation fee of 50% of your service price will be applied.
Should you need to cancel or reschedule your appointment, I request a minimum of 24 hours notice via text message or email. Cancellations with less than 24 hours notice will result in a charge of 50% of the scheduled service(s). If you No Show/No Call your appointment, a cancellation fee of 90% of your service price will be applied.
Duty To Inform
Your health and safety are of paramount importance to your esthetician. At Mystic Skin Studio, I trust the information you provide on your client intake form. A successful service requires your full disclosure during all pre-service consultations. Mystic Skin Studio will not be responsible for any adverse reactions to services rendered when a client has failed to inform Kendra of contraindicating conditions.
How do I receive services with Mystic Skin Studio?
Please book your appointment at my booking website below:
mysticskinstudio.glossgenius.com
Your card will be put on file at the time of booking. Your card will not be charged.
Mystic Skin Studio services are by appointment only. If your schedule doesn't allow you to commit in advance, you're always welcome to call and ask to be placed on my Wait List! Should a reservation suddenly become available, you will receive a text alert and have the opportunity to reserve it for yourself.
Children & Visitors
We love children- some of us even have a few of our own! Please arrange for child care prior to your appointment. Children are not permitted in Mystic Skin Studio under any circumstances.
You must be 18 years or older to book an appointment. Teenage Clients by the age of 15 and older will be accepted with parental consent. New clients are required to bring a valid form of picture identification to verify date of birth.
No additional Guests or Pets allowed.
Refunds
To ensure you receive the most favorable outcome, Kendra performs thorough consultations that require your participation and honest feedback. All service and product sales are final. Should your outcome not meet your expectations, please contact Kendra.